Job Description
Are you looking for a stable, high-growth opportunity in Charlotte, NC? Apex Night Operations is seeking driven, entry-level professionals to join our elite Night Shift Support Team. We pride ourselves on delivering top-tier service to our clients 24/7, and we need reliable team members who are ready to make an impact.
As a Night Shift Customer Support Associate, you will be the voice of our brand during the overnight hours. We offer a competitive pay structure, comprehensive benefits, and a culture that values hard work and integrity. This is the perfect role for students, recent graduates, or anyone seeking a career in customer service.
Why Join Apex Night Operations?
- Competitive Pay: Earn between $17.00 and $22.00 per hour based on experience.
- Flexibility: Great for students or those looking to switch to the night shift for better work-life balance.
- Growth: Clear pathways for promotion to Team Lead or Supervisor roles.
- Benefits: Health, dental, and vision insurance available after 90 days.
Responsibilities
- Handle high-volume inbound and outbound customer inquiries via phone and email with a focus on speed and accuracy.
- Resolve customer issues and complaints professionally, ensuring a positive experience every time.
- Log all interactions and issue resolutions accurately into the CRM system.
- Collaborate with the day-shift team to ensure seamless service continuity.
- Identify and escalate complex issues to senior management when necessary.
- Maintain a clean and organized workspace in compliance with safety protocols.
Qualifications
- High school diploma or GED equivalent required.
- Basic computer literacy (MS Office, email platforms).
- Ability to work a night shift schedule (typically 10:00 PM - 7:00 AM or similar).
- Strong communication skills and a professional telephone manner.
- Reliable transportation is required.
- Experience in customer service is a plus, but not required (we provide training).