Job Description
Join our award-winning team as a Night Shift Customer Service Specialist in Charlotte! We're seeking motivated individuals to deliver exceptional support during overnight hours. This entry-level role offers comprehensive training, career advancement opportunities, and a supportive team environment. Enjoy competitive pay, benefits eligibility, and a dynamic workplace culture. Perfect for students, career-changers, or night owls seeking stability and growth in one of America's fastest-growing cities.
Responsibilities
- Respond to customer inquiries via phone, email, and chat during overnight hours
- Resolve technical issues using proprietary systems and troubleshooting protocols
- Document interactions accurately in CRM software and maintain detailed case notes
- Collaborate with global team members to ensure seamless customer handoffs
- Meet performance metrics for response time and resolution efficiency
- Participate in continuous training on new products and processes
Qualifications
- High school diploma or equivalent (college students encouraged to apply)
- Basic computer proficiency and typing skills (40+ WPM)
- Strong problem-solving abilities and attention to detail
- Excellent verbal communication skills and professional phone demeanor
- Ability to work independently with minimal supervision
- Flexibility to work overnight shifts (10 PM - 6 AM) including weekends
- Previous customer service experience preferred but not required