Job Description
Join our dynamic team as an entry-level Night Shift Customer Service Specialist and launch your career in Nashville's thriving business sector. This overnight role offers competitive pay, comprehensive training, and a supportive environment perfect for recent graduates or career changers. Enjoy a quiet work atmosphere, premium shift differentials, and opportunities for advancement within our rapidly growing organization.
We provide state-of-the-art facilities, free parking, and performance-based bonuses. Our 24/7 operations ensure consistent schedules with predictable hours, allowing you to maintain work-life balance while gaining valuable experience in customer relations and problem-solving.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues, billing concerns, and service disruptions using proprietary systems
- Maintain detailed customer interaction records in CRM databases
- Collaborate with cross-functional teams to escalate complex issues
- Meet or exceed key performance indicators including resolution time and customer satisfaction
- Complete quality assurance audits and training modules as required
- Support weekend rotations during peak periods as needed
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service experience (entry-level welcome)
- Strong communication skills with clear articulation
- Proficiency in Microsoft Office and basic troubleshooting
- Ability to work independently during overnight hours
- Reliable transportation and consistent attendance
- Passion for helping others and problem-solving
- Flexibility to adapt to changing processes and technologies