Job Description
Join our dynamic team as a Night Shift Customer Service Specialist at MetroConnect Solutions! We're seeking motivated individuals to provide exceptional support to our diverse client base during overnight hours. This entry-level role offers comprehensive training, career advancement opportunities, and a supportive team environment. Enjoy competitive pay, premium night shift differential, and flexible scheduling options while building valuable experience in customer relations.
Responsibilities
- Respond to inbound customer inquiries via phone, email, and chat during overnight hours
- Resolve technical issues, billing questions, and service disruptions efficiently
- Document all interactions accurately in CRM systems
- Collaborate with day teams to ensure seamless service continuity
- Meet key performance metrics for resolution time and customer satisfaction
- Participate in ongoing product training and process improvements
Qualifications
- High school diploma or equivalent (college students welcome)
- Excellent communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with Microsoft Office Suite
- Flexible schedule availability for overnight shifts (11 PM - 7 AM)
- Customer service experience preferred but not required
- Must pass background check and drug screening