Job Description
Join our dynamic team as a Night Shift Customer Service Specialist at Global Solutions Inc. in Tampa! This entry-level role offers an exciting opportunity to launch your career while supporting our 24/7 operations. Enjoy competitive pay, comprehensive training, and a supportive environment designed for growth. Perfect for night owls seeking stability and advancement opportunities in a thriving Florida market. No experience required – we provide all necessary training!
Responsibilities
- Respond to customer inquiries via phone, email, and chat during night shift hours
- Resolve technical issues using internal knowledge base and escalation protocols
- Document interactions accurately in CRM systems
- Collaborate with day-team staff for seamless service continuity
- Monitor system alerts and respond to operational escalations
- Maintain service quality metrics and performance targets
- Participate in monthly training sessions to enhance skills
Qualifications
- High school diploma or equivalent required
- Strong written and verbal communication skills
- Ability to work independently in a fast-paced environment
- Basic computer proficiency and typing skills (40+ WPM)
- Comfortable with night shift schedule (11 PM - 7 AM)
- Customer service mindset and problem-solving aptitude
- Reliable transportation to Tampa Bayshore location
- Ability to pass background check and drug screening