Job Description
Are you ready to kickstart your career with a team that values your time and effort? Apex Solutions Group is currently accepting applications for Entry Level Night Shift Customer Service Representatives in Cleveland, OH. We are looking for motivated individuals to join our growing team and start working as soon as tomorrow.
As a Night Shift Representative, you will be the voice of our company, providing exceptional support to our clients. We offer a comprehensive benefits package, including health insurance, paid time off, and a clear path for career advancement. Don't let another day go by without taking control of your future.
As a Night Shift Representative, you will be the voice of our company, providing exceptional support to our clients. We offer a comprehensive benefits package, including health insurance, paid time off, and a clear path for career advancement. Don't let another day go by without taking control of your future.
Responsibilities
- Handle a high volume of incoming customer inquiries via phone and email.
- Resolve customer issues and complaints professionally and efficiently.
- Document all interactions accurately in our CRM system.
- Collaborate with team leads to identify process improvements.
- Maintain a positive and professional demeanor during night shifts.
- Assist in training new hires on night shift protocols.
Qualifications
- High School Diploma or GED equivalent required.
- Must be available to work rotating night shifts (e.g., 10:00 PM – 6:00 AM).
- Excellent verbal and written communication skills.
- Basic computer proficiency and typing speed of 40+ WPM.
- Ability to work independently with minimal supervision.