Job Description
Launch Your Career with Paid Training!
Are you seeking a role that offers stability, growth, and a supportive environment? At Apex Global Support, we are looking for motivated individuals to join our dynamic team in San Antonio. We pride ourselves on being a company that invests in its employees through comprehensive paid training programs.
As a Night Shift Customer Service Representative, you will be the voice of our brand, assisting clients with inquiries and ensuring their needs are met efficiently during our prime evening hours. No prior experience is required—we provide the roadmap to success.
Why Join Apex Global Support?
- Paid Training: Receive world-class training to master the role from day one.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Shift Flexibility: Enjoy the quiet productivity of the night shift with fewer interruptions.
- Career Advancement: Clear pathways to management and specialized technical roles.
Ready to start your journey? Apply today!
Responsibilities
- Manage a high volume of inbound and outbound customer communications during night shifts.
- Utilize our training-provided CRM software to accurately log customer interactions and data.
- Resolve customer inquiries, complaints, and technical issues with patience and professionalism.
- Identify upsell and cross-sell opportunities within product limits to enhance customer value.
- Collaborate with the night operations team to ensure service continuity and quality standards.
- Adhere to all company policies, procedures, and compliance regulations.
Qualifications
- High school diploma or GED equivalent required.
- Basic computer proficiency and typing skills (40+ WPM).
- Ability to work rotating night shifts (e.g., 10:00 PM - 6:00 AM or 11:00 PM - 7:00 AM).
- Strong verbal communication skills with a clear, professional tone.
- Reliable internet connection and a dedicated home office space (for remote options).
- Problem-solving mindset with a focus on customer satisfaction.
- Must be authorized to work in the United States.