Job Description
Are you looking for a career that offers growth, stability, and the chance to learn new skills? Apex Support Solutions is currently hiring Night Shift Customer Service Representatives in El Paso, TX, with paid training included. We are committed to helping you succeed, even if you have no prior experience.
Join our elite team and enjoy the benefits of working during the night shift, including premium pay differentials and a quieter, less stressful work environment. We provide all the tools and training you need to excel.
Why Apply?
- Training Provided: Comprehensive on-the-job training to get you up to speed.
- Paid Training: You will be compensated during your learning period.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Flexible Schedule: Perfect for night owls looking for full-time or part-time work.
Don't let a lack of experience hold you back. Apply today and start your journey with a company that values your potential.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat during the night shift.
- Resolve customer issues and complaints with patience and professionalism.
- Follow established scripts and protocols to ensure consistent service quality.
- Document all customer interactions and transactions accurately in the CRM system.
- Collaborate with the day shift team to ensure seamless service continuity.
- Identify opportunities to upsell products or services to existing clients.
Qualifications
- High school diploma or equivalent (GED).
- Must be at least 18 years of age.
- Must be available to work night shifts (e.g., 10:00 PM – 6:00 AM).
- Reliable high-speed internet connection and a quiet workspace.
- Strong verbal communication skills and a friendly telephone manner.
- Basic computer proficiency and ability to learn new software quickly.