Job Description
We are currently seeking a dedicated Night Shift Customer Service Representative to join our growing team in Charlotte, NC. We pride ourselves on providing a comprehensive paid training program for all new hires, making this an excellent entry-level opportunity for career changers.
As a member of our support team, you will be the voice of our brand, assisting clients with technical inquiries and service issues during our high-volume evening hours. If you are looking for a stable career with a competitive night shift schedule and a clear path for advancement, we want to meet you.
Why You'll Love Working With Us
- Paid Training: Complete mentorship and certification programs at no cost.
- Night Shift Advantage: Competitive pay (up to $22/hr) and a quiet work environment.
- Modern Benefits: Health, dental, and vision insurance available after 90 days.
- Career Growth: Internal promotion opportunities to Team Lead and Management roles.
Responsibilities
- Handle incoming customer inquiries via phone and email during the night shift.
- Utilize our structured training protocols to diagnose and resolve technical issues efficiently.
- Enter detailed customer data and case notes into the CRM database accurately.
- Escalate complex issues to senior support staff while maintaining customer satisfaction.
- Participate in daily team huddles and shift handovers to ensure continuity.
- Continuously improve product knowledge through ongoing training modules.
Qualifications
- High school diploma or GED required; college degree preferred.
- Must be legally authorized to work in the United States.
- Availability to work rotating night shifts (e.g., 10:00 PM – 6:00 AM).
- Strong typing skills and basic computer proficiency (Microsoft Office Suite).
- Excellent verbal communication and problem-solving skills.
- Ability to work independently in a remote or hybrid office setting.