Job Description
Join a dynamic team in New York City as a Night Shift Customer Service Representative!
We are currently seeking motivated individuals to join our growing support team. We offer Paid Training to get you up to speed, making this the perfect opportunity for those looking to break into the industry without prior experience.
As a Night Shift Representative, you will play a crucial role in ensuring our clients receive top-tier support during off-hours. We value reliability, clear communication, and a customer-first mindset.
Responsibilities
- Handle incoming customer inquiries via phone and email with a focus on resolution and empathy.
- Assist customers with troubleshooting technical issues and account management.
- Document all customer interactions and solutions in the CRM system accurately.
- Collaborate with the day-shift team to ensure seamless service continuity.
- Identify opportunities to upsell or cross-sell products based on customer needs.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or equivalent.
- Must be available to work the Night Shift (typically 10:00 PM - 6:00 AM).
- Strong verbal and written communication skills.
- Basic computer proficiency and typing speed.
- Reliable internet connection (if remote/hybrid component exists).
- Ability to work independently with minimal supervision.