Job Description
Are you looking for a rewarding career that offers growth without the barrier of prior experience?
Nashville Connect Solutions is actively hiring Night Shift Customer Service Representatives in Nashville, TN. We are a leading provider of technical support and customer engagement solutions, and we are looking for motivated individuals to join our elite team. We offer comprehensive paid training to ensure every new hire is confident and successful from day one.
Enjoy the benefits of the night shift, including a quieter environment, less commuting stress, and competitive pay. Join a company that invests in your future.
Responsibilities
- Handle Inquiries: Manage a high volume of incoming customer calls and emails during the night shift hours (e.g., 11:00 PM – 7:00 AM).
- Technical Support: Utilize our training modules to guide customers through troubleshooting steps for software and hardware issues.
- Record Keeping: Accurately log customer interactions, issue resolutions, and account updates in our CRM database.
- Problem Solving: Identify customer needs and provide appropriate solutions or escalate complex issues to senior management.
- Quality Assurance: Review call scripts and interactions to ensure adherence to company policies and high-quality service standards.
Qualifications
- Availability: Must be available to work rotating night shifts and weekends.
- Education: High school diploma or GED is required.
- Communication: Excellent verbal and written communication skills with a patient and professional demeanor.
- Computer Skills: Basic computer literacy and the ability to navigate multiple software applications quickly.
- Attitude: A proactive attitude and a willingness to learn are essential; we provide the training, you bring the drive.