Job Description
Are you looking for a career opportunity in Nashville, TN that offers stability, growth, and a schedule that fits your lifestyle? Nashville Support Hub is currently hiring for a dynamic Night Shift Customer Service Representative position. We offer comprehensive paid training and do not require prior experience—just a willingness to learn and a great attitude.
Join a fast-paced team where your communication skills make a real impact on our customers' experience during evening hours.
Why Join Us?
- Zero Experience Needed: We invest in you. Receive full paid training to master the role.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Night Shift Schedule: Enjoy a predictable 10:00 PM – 7:00 AM schedule.
- Benefits: Access to health insurance, paid time off, and employee discounts.
Your Role
As a Night Shift Representative, you will be the voice of our brand, assisting clients with inquiries and resolving issues efficiently in a remote or hybrid setting.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and chat during the night shift.
- Resolve customer complaints and escalations with patience and professionalism.
- Accurately enter and update customer data into the CRM system.
- Collaborate with the day shift team to ensure seamless service transitions.
- Provide accurate product information and troubleshoot basic technical issues.
- Document all interactions and maintain a high level of call quality.
Qualifications
- High school diploma or GED equivalent is required.
- Must be available to work rotating night shifts (e.g., 10:00 PM – 7:00 AM).
- Strong verbal communication skills and a professional telephone manner.
- Reliable internet connection and computer are required for remote work.
- Ability to work independently with minimal supervision.