Job Description
Are you ready to kickstart your career in New Orleans? Apex Support Solutions is looking for motivated Night Shift Customer Service Representatives with NO EXPERIENCE REQUIRED. We believe in nurturing talent and providing the tools you need to succeed. Join our elite team and enjoy the benefits of a stable, full-time position with paid training.
We are searching for individuals who are reliable, communicative, and eager to learn. Whether you are a student, a parent, or looking for a fresh start, we offer a welcoming environment where your contributions matter.
What We Offer:
- Competitive Pay: Earn between $15.00 and $18.00 per hour.
- Paid Training: Comprehensive onboarding to ensure you are confident and ready.
- Night Shift Schedule: Enjoy your days off while the world sleeps.
- Health Benefits: Medical, dental, and vision insurance available after 90 days.
- Career Growth: Clear pathways for advancement within the company.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat during night shifts.
- Resolve customer complaints and issues with patience and professionalism.
- Document all interactions accurately in the company CRM system.
- Collaborate with the day shift team to ensure seamless workflow transitions.
- Assist in training new hires and providing peer support.
- Maintain a high level of product knowledge and service standards.
Qualifications
- High school diploma or GED equivalent (preferred but not required).
- Ability to work rotating night shifts (e.g., 6:00 PM - 2:00 AM).
- Reliable internet connection and a quiet workspace (remote/hybrid friendly).
- Strong written and verbal communication skills.
- Basic computer proficiency and typing speed.
- A positive attitude and a willingness to learn new processes.