Job Description
We are seeking dedicated professionals to join our team in Jacksonville, FL as Night Shift Customer Service Representatives. This is an excellent opportunity for career changers or recent graduates, as we offer comprehensive, paid training to ensure your success. No prior experience is required—just bring your enthusiasm and work ethic.
In this role, you will be the voice of our brand, assisting customers with inquiries, resolving issues, and ensuring a seamless experience during our operational hours. We pride ourselves on a supportive work culture and clear pathways for advancement.
Why Join Us?
- Competitive hourly wage with performance bonuses.
- Full paid training program provided.
- Shift flexibility: 10:00 PM - 6:00 AM.
- Health, dental, and vision insurance available.
Responsibilities
- Respond to high-volume customer inquiries via phone and email during the night shift.
- Provide accurate information and solutions to resolve customer issues efficiently.
- Document all interactions and transactions accurately in the CRM system.
- Collaborate with the day shift team to ensure seamless service continuity.
- Assist in onboarding and mentoring new team members.
- Identify and escalate complex issues to the supervisor when necessary.
Qualifications
- High School Diploma or GED is required.
- Reliable high-speed internet connection and a quiet workspace.
- Must be willing to work rotating night shifts (10:00 PM - 6:00 AM).
- Strong verbal communication skills and a professional telephone manner.
- Basic computer proficiency and ability to learn new software quickly.
- Must be a U.S. citizen or legal resident authorized to work in the United States.