Job Description
Are you looking for a stable, full-time opportunity in Houston, TX with comprehensive training provided? We are seeking a dedicated Night Shift Customer Service Representative to join our elite support team.
As a key member of our operations, you will guide clients through our products, solve technical issues, and ensure every interaction leaves a lasting positive impression. We value career growth and offer a clear path for advancement.
Why Apply?
- Training Provided: Comprehensive onboarding to get you certified.
- Night Shift Benefits: Enjoy a quieter work environment and no morning commute.
- Career Growth: Clear pathways to Senior Support and Management roles.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries during night shifts.
- Deliver exceptional service by resolving issues efficiently and empathetically.
- Complete our structured onboarding and product training program.
- Document customer interactions and update our CRM database accurately.
- Collaborate with team leads to optimize support processes.
Qualifications
- High School Diploma or GED required.
- Reliable high-speed internet connection and quiet workspace.
- Strong verbal and written communication skills.
- Ability to commit to a 10:00 PM – 6:00 AM schedule.
- Basic computer proficiency and typing skills.