Job Description
Are you looking for a dynamic opportunity to kickstart your career in a supportive environment? Nashville Support Hub is seeking dedicated individuals to join our growing team as Night Shift Customer Service Representatives. We pride ourselves on being an equal opportunity employer offering no experience necessary training to help you succeed.
Our night shift offers a unique advantage: a quieter environment, focused work, and the potential for significant overtime pay. We are looking for people who are reliable, empathetic, and ready to learn.
Why Join Us?
- No Experience Required: We provide comprehensive training to set you up for success.
- Competitive Pay: Earn between $15.00 and $18.00 per hour.
- Flexible Scheduling: Night shift hours (10:00 PM - 6:00 AM) allow for a great work-life balance.
- Career Growth: Opportunities for advancement into supervisory or specialized roles.
Responsibilities
- Answer incoming customer inquiries via phone, email, and chat during evening hours.
- Resolve customer issues with patience and professionalism.
- Document interactions accurately in our CRM system.
- Collaborate with the day shift team to ensure seamless service continuity.
- Identify opportunities to upsell products or services to existing clients.
Qualifications
- High School Diploma or GED equivalent.
- Must be available to work rotating night shifts (e.g., 10:00 PM - 6:00 AM).
- Strong communication and listening skills.
- Basic computer literacy and typing skills.
- A positive attitude and a willingness to learn.