Job Description
Are you searching for a stable career opportunity without the need for prior experience? Horizon Customer Solutions is now hiring Night Shift Customer Service Representatives in Wichita, KS. We are looking for motivated individuals to join our dynamic team and start building a future in the customer service industry.
As a leading provider of support services, we pride ourselves on our inclusive culture and commitment to employee growth. Whether you are a recent high school graduate or looking to switch careers, we offer comprehensive training and a supportive environment to help you thrive.
Why Join Us?
- No Experience Required: We provide full paid training to get you up to speed.
- Competitive Pay: Earn between $16.00 and $20.00 per hour.
- Night Shift Benefits: Enjoy a quieter work environment and potential shift differentials.
- Career Growth: Clear pathways for promotion and professional development.
Responsibilities
- Handle a high volume of inbound and outbound customer calls during the night shift hours.
- Assist customers with inquiries regarding products, services, and account status.
- Resolve customer complaints and issues efficiently while maintaining a professional demeanor.
- Accurately update and maintain customer information in our CRM database systems.
- Collaborate with team leads to ensure 100% customer satisfaction and quality assurance standards are met.
- Follow all company policies, procedures, and compliance regulations.
- Document all customer interactions and resolutions thoroughly.
Qualifications
- High school diploma or GED is preferred (not required for exceptional candidates).
- Must be available to work rotating night shifts (e.g., 10:00 PM – 6:00 AM).
- Basic computer literacy and typing skills are essential.
- Strong verbal communication skills and a friendly, patient attitude.
- Ability to work independently with minimal supervision.
- Reliable transportation to and from the Wichita facility.