Job Description
Are you looking for a stable career with a competitive pay rate and a schedule that works for your lifestyle? Apex Tech Solutions is seeking a motivated Night Shift Customer Service Representative to join our growing team in Raleigh, NC.
As a leader in the technology support sector, we pride ourselves on our culture of excellence and employee growth. This is a fantastic opportunity for someone starting their career in customer support, as we provide comprehensive training and clear pathways for advancement.
Why Choose Us?
- Shift Flexibility: Enjoy the quiet of the night and the flexibility it brings to your personal life.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Benefits: Health, dental, and vision insurance available after 90 days.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with a focus on resolving issues efficiently.
- Assist clients with technical troubleshooting and account management.
- Document all interactions and resolutions in our CRM system accurately.
- Collaborate with the day-shift team to ensure continuity of support.
- Maintain a high level of professionalism and patience during peak volume hours.
Qualifications
- High school diploma or equivalent required.
- Basic computer proficiency (Microsoft Office Suite, web browsers).
- Strong verbal communication and active listening skills.
- Ability to work independently and problem-solve in a fast-paced environment.
- Must be available to work rotating night shifts (e.g., 10:00 PM - 6:00 AM).