Job Description
Are you looking for a stable career that fits your schedule? Apex Support Solutions is seeking dedicated individuals to join our thriving night shift team in Atlanta, GA. We are currently hiring for Entry-Level Customer Service Representative positions and offer comprehensive training to help you succeed from day one.
Join a company that values your growth. We provide a dynamic work environment where you can build a future with clear pathways for advancement and a competitive benefits package.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat during night hours.
- Resolve customer complaints and issues with patience, empathy, and professionalism.
- Accurately update and maintain customer information in our CRM database.
- Collaborate effectively with the day shift team to ensure seamless service transitions.
- Adhere to all company policies, quality assurance standards, and safety protocols.
- Identify opportunities to upsell products or services to existing clients.
Qualifications
- High school diploma or GED equivalent.
- Basic computer proficiency and typing skills (40+ WPM).
- Strong verbal and written communication skills.
- Ability to work a rotating night shift schedule (e.g., 10 PM – 6 AM).
- Must be reliable, self-motivated, and able to work independently.
- Problem-solving mindset with a customer-first attitude.