Job Description
Join our dynamic team as an Entry-Level Night Shift Customer Service Representative at Metro Support Solutions. This is your gateway to a rewarding career in the thriving heart of London's service sector. We offer comprehensive training, career progression pathways, and a supportive environment designed to help you succeed. Enjoy competitive pay, night shift premiums, and flexible scheduling options that accommodate your lifestyle. Perfect for students, career-changers, or those seeking consistent hours with less daytime competition.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently using our proprietary CRM system
- Document interactions accurately in our database for quality assurance
- Collaborate with team members to escalate complex cases when necessary
- Maintain high customer satisfaction scores while meeting performance metrics
- Participate in ongoing training to enhance product knowledge and service skills
- Adhere to company policies and data security protocols at all times
Qualifications
- No prior experience required – we provide full comprehensive training
- Excellent verbal and written communication skills in English
- Strong problem-solving abilities and attention to detail
- Comfortable working independently during night shift hours (11 PM - 7 AM)
- Basic computer literacy with willingness to learn new systems
- Positive attitude and resilience in fast-paced environments
- Eligibility to work in the United Kingdom