Job Description
Launch your career with paid training! TechSupport Solutions Inc. is seeking motivated Night Shift Customer Service Representatives for our San Francisco-based remote team. No experience required – we provide comprehensive paid training to set you up for success. Enjoy competitive pay, flexible remote work, and career growth opportunities while serving clients nationwide.
Why Join Us?
- Free paid training program ($1,200 value)
- Health benefits after 90 days
- Performance-based bonuses
- 24/7 tech support infrastructure
Responsibilities
- Handle inbound/outbound customer calls and digital inquiries
- Resolve technical issues using proprietary CRM systems
- Document cases accurately in Salesforce database
- Meet/exceed 95% customer satisfaction metrics
- Collaborate with cross-functional teams
- Adhere to HIPAA/FERPA compliance protocols
- Participate in quarterly skill-upgrade sessions
Qualifications
- High school diploma or equivalent
- Reliable internet (50+ Mbps)
- Quiet home office setup
- Strong problem-solving abilities
- Available for 11 PM - 7 AM PT shifts
- Basic computer proficiency
- US work authorization required
- Customer service mindset preferred