Job Description
Are you looking for a rewarding career in a dynamic environment? Apex Support Solutions is currently seeking enthusiastic individuals to join our team as Night Shift Customer Service Associates. We are proud to offer comprehensive paid training for all new hires, ensuring you have the skills and confidence needed to excel.
Join our Columbus, OH team and enjoy the benefits of a stable full-time position with a competitive salary and night shift differential. Whether you are just starting your career or looking for a fresh start, we provide the roadmap to success.
Why Join Us?
- Paid Training Program: No prior experience required. We teach you everything you need to know.
- Shift Differential: Earn extra pay for working the night shift.
- Growth Opportunities: Clear pathways for advancement within the company.
- Modern Facilities: Work in a state-of-the-art facility in Columbus, OH.
Don't wait—apply today and take the first step towards a brighter future!
Responsibilities
- Handle a high volume of incoming customer inquiries via phone, email, and chat during night shifts.
- Provide exceptional customer service by resolving issues efficiently and professionally.
- Assist clients with product inquiries, account troubleshooting, and technical support.
- Accurately enter and update customer information into our database systems.
- Collaborate with team leads and other departments to ensure customer satisfaction.
- Adhere to all company policies, procedures, and safety guidelines.
- Document all interactions and resolutions in the CRM system.
Qualifications
- High school diploma or GED equivalent required.
- Must be at least 18 years of age.
- Basic computer skills and proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Strong written and verbal communication skills.
- Ability to work a flexible night shift schedule (e.g., 10 PM - 6 AM or similar).
- Reliable internet connection and a quiet home office environment (if remote).
- Willingness to complete the provided training program.