Job Description
Join our dynamic team as a Night Shift Customer Service Associate! We're seeking motivated individuals with no prior experience—comprehensive training will be provided. Enjoy competitive pay, flexible scheduling, and growth opportunities in a supportive environment. Perfect for career starters seeking stability and skill development.
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Process orders and resolve billing discrepancies
- Document interactions using CRM systems
- Collaborate with day shift teams for seamless handovers
- Meet performance metrics for response times and resolution rates
- Participate in ongoing training programs
- Maintain accurate customer records
Qualifications
- High school diploma or equivalent
- Excellent communication skills
- Basic computer proficiency
- Ability to work independently
- Reliable transportation for night shifts
- Positive attitude under pressure
- Willingness to learn new technologies