Job Description
Join our dynamic team as a Night Shift Customer Service Associate and launch your career in Nashville's thriving business landscape. This entry-level position offers flexible scheduling, comprehensive training, and growth opportunities for motivated individuals. Enjoy competitive pay, benefits, and a supportive work environment designed to help you succeed. No prior experience required – we're looking for enthusiastic team players ready to excel during evening hours.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, resolve billing issues, and provide product support
- Document interactions accurately in our CRM system
- Collaborate with day-shift teams for seamless service continuity
- Meet performance metrics for response time and customer satisfaction
- Participate in ongoing training programs to enhance product knowledge
- Maintain organized records of customer feedback and concerns
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Basic computer proficiency with Microsoft Office Suite
- Flexible schedule availability (10 PM - 6 AM, weekends included)
- Positive attitude and problem-solving mindset
- Reliable transportation to downtown Nashville location
- Ability to pass background check and drug screen