Job Description
Join our dynamic team as a Night Shift Customer Service Associate and kickstart your career in a fast-paced environment. This entry-level role offers competitive compensation, comprehensive training, and opportunities for advancement within our global organisation. Enjoy quieter operations, dedicated mentorship, and a supportive team culture while serving international clients.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat
- Resolve customer issues with empathy and efficiency using CRM systems
- Document interactions and maintain accurate case records
- Collaborate with global teams during handover periods
- Adhere to SLA metrics and quality standards
- Participate in monthly training sessions
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent
- Basic computer literacy (Microsoft Office suite)
- Strong communication skills in English
- Ability to work independently with minimal supervision
- Flexibility to commit to night shift (11 PM - 7 AM)
- No prior experience required
- UK work authorization essential