Job Description
Welcome to Nexus Digital Solutions, a forward-thinking technology consultancy based in the heart of London. We are currently seeking a Junior IT Support Specialist to join our dynamic team. This is an ideal role for a motivated individual looking to launch a career in the tech industry with no prior experience necessary. We offer comprehensive on-the-job training and a clear roadmap for professional growth.
In this position, you will be the face of our technical support team, helping our employees navigate digital challenges and ensuring our office environment operates seamlessly. If you are tech-savvy, eager to learn, and possess a customer-first attitude, we want to hear from you.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware and software issues via phone and email.
- Manage and resolve incoming helpdesk tickets using our ticketing system (Jira/Zendesk).
- Assist in the setup, configuration, and deployment of new workstations, laptops, and peripherals.
- Monitor system performance and proactively identify potential technical issues before they impact operations.
- Conduct regular software updates, patch management, and security checks on office equipment.
- Collaborate with the senior IT team to improve internal processes and create user documentation.
Qualifications
- A high school diploma or equivalent is required; a degree in Computer Science or IT is a plus but not mandatory.
- Strong interest in learning about computer networks, operating systems (Windows/Mac), and hardware components.
- Excellent communication skills with the ability to explain complex technical concepts to non-technical staff.
- A proactive attitude and the ability to work both independently and as part of a collaborative team.
- Reliable internet connection and a dedicated workspace (Hybrid/Remote friendly).
- Basic typing skills and familiarity with Microsoft Office Suite.