Job Description
We are looking for a motivated Junior IT Support Specialist to join our dynamic team in Philadelphia, PA. If you are eager to launch your career in technology and possess a hunger to learn, we want to meet you.
At PhillyTech Solutions, we believe in fostering talent from the ground up. You will work alongside experienced mentors who will guide you through real-world technical challenges. This is an incredible opportunity for recent graduates or career changers looking to break into the IT industry.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunity for rapid career advancement.
- State-of-the-art training and certification support.
Responsibilities
- Provide tier-one technical support to employees via phone, email, and in-person.
- Diagnose and resolve hardware, software, and network connectivity issues.
- Manage and maintain IT assets, including inventory tracking and equipment setup.
- Assist in the deployment of new software updates and security patches.
- Document technical issues and resolutions in our ticketing system.
- Collaborate with the senior IT team to improve our internal infrastructure.
Qualifications
- Associate degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- CompTIA A+ certification is a strong plus.
- Familiarity with Microsoft Office Suite and basic operating systems.
- Strong problem-solving skills and a logical approach to troubleshooting.
- Excellent written and verbal communication skills.
- Ability to work well in a team environment.