Job Description
Are you a tech enthusiast looking to kickstart your career in Information Technology? Midwest Tech Systems is seeking a motivated Junior IT Support Specialist to join our growing team in Minneapolis. We specialize in providing top-tier technical solutions to local businesses and are looking for individuals eager to learn and grow.
In this role, you will gain hands-on experience working with enterprise hardware, networking infrastructure, and cloud solutions. We offer a comprehensive training program designed to accelerate your professional development.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person.
- Diagnose and resolve hardware, software, and peripheral issues for workstations and servers.
- Assist in the setup, configuration, and deployment of new devices and operating systems.
- Monitor network performance and troubleshoot connectivity issues.
- Maintain accurate records of technical issues and resolutions in the ticketing system.
- Collaborate with senior engineers to improve IT workflows and documentation.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field (equivalent experience in entry-level IT roles is accepted).
- Familiarity with Microsoft Windows and Office 365 is highly desirable.
- Basic understanding of networking concepts (IP addresses, DNS, firewalls).
- Strong problem-solving skills and a logical approach to technical troubleshooting.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- Availability to work occasional on-call rotations or weekends as needed.