Job Description
Join Tech Innovations Inc., Wichita's leading tech solutions provider, and kickstart your IT career! We're seeking motivated entry-level talent to join our dynamic support team. This role offers hands-on experience with cutting-edge technology while serving local businesses. Enjoy competitive pay, comprehensive benefits, and a collaborative culture that values growth. If you're passionate about technology and eager to learn, this is your perfect launchpad!
Responsibilities
- Provide technical support for hardware/software issues via phone, email, and remote access
- Install, configure, and troubleshoot Windows/macOS systems
- Assist with network setup, security protocols, and data backup procedures
- Document technical issues and maintain accurate service records
- Collaborate with senior engineers on complex system implementations
- Train end-users on new technology and best practices
- Support office equipment (printers, scanners, AV systems)
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of operating systems (Windows 10/11, macOS)
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- Ability to work independently and in team environments
- CompTIA A+ certification preferred (not required)