Job Description
Join TechNova Solutions' dynamic IT team and launch your career in Washington DC's thriving tech hub! We're seeking motivated entry-level professionals to provide critical technical support across our enterprise environment. This immediate hire opportunity offers hands-on experience with cutting-edge infrastructure while serving federal and private sector clients. Enjoy competitive benefits, mentorship from senior engineers, and a clear path to specialization in cybersecurity or cloud technologies.
Responsibilities
- Deploy, configure, and maintain desktop/laptop hardware and software systems
- Provide Tier 1-2 technical support via ticketing system and remote assistance
- Monitor network infrastructure and troubleshoot connectivity issues
- Document IT processes and maintain asset management databases
- Collaborate with cybersecurity team on vulnerability assessments
- Assist with cloud platform migrations (AWS/Azure)
- Support audiovisual systems during client meetings and events
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification preferred
- Basic knowledge of Windows OS, Active Directory, and Microsoft 365
- Experience with ticketing systems (ServiceNow/Jira) and remote desktop tools
- Strong diagnostic and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to lift 30lbs and work in server environments