Job Description
Are you ready to launch your career in Information Technology? Apex Digital Systems is hiring immediately for a Junior IT Support Specialist in Dallas, TX. We are looking for motivated individuals eager to learn, grow, and support our growing client base with cutting-edge technology solutions.
As an entry-level IT professional, you will be the first point of contact for our internal and external clients. You will work alongside experienced mentors to resolve technical issues, manage hardware and software deployments, and ensure our IT infrastructure runs smoothly.
Why Join Us?
- Immediate Start: Don't wait weeks for a response. We review applications daily.
- Mentorship Program: Learn from senior engineers in a supportive environment.
- Career Growth: Clear path to becoming a Systems Administrator or Network Engineer.
- Competitive Pay: $45,000 - $60,000 depending on experience.
Responsibilities
- Provide Tier 1 technical support via phone, email, and in-person for hardware and software issues.
- Assist in the deployment, configuration, and troubleshooting of workstations, printers, and mobile devices.
- Maintain accurate records of help desk tickets and issue resolutions in our ticketing system.
- Perform routine system maintenance, updates, and security patching under supervision.
- Collaborate with the IT team to identify and resolve recurring technical problems.
- Help train end-users on new software applications and company policies.
Qualifications
- High school diploma or equivalent (Associate's or Bachelor's degree in IT or related field is a plus).
- Basic understanding of computer hardware components (CPU, RAM, Storage, etc.).
- Familiarity with operating systems such as Windows and macOS.
- Strong problem-solving skills and the ability to think logically under pressure.
- Excellent communication skills and a customer-service oriented mindset.
- Willingness to learn new technologies and obtain relevant certifications (CompTIA A+ preferred but not required).