Job Description
Are you a recent graduate or aspiring tech professional looking to launch a rewarding career in Information Technology? TechNova Solutions is seeking a motivated Junior IT Support Specialist to join our dynamic team in Raleigh, NC. We pride ourselves on fostering a culture of learning and innovation, making us the perfect place for entry-level talent to grow.
In this role, you will be the first point of contact for our internal employees, providing technical assistance and troubleshooting support. You will gain hands-on experience with enterprise hardware, software, and networking infrastructure while working alongside experienced engineers.
At TechNova, we value curiosity and dedication. If you have a knack for solving problems and a passion for technology, we want to hear from you.
Responsibilities
- Troubleshoot hardware and software issues for end-users, including desktops, laptops, printers, and mobile devices.
- Manage user accounts, permissions, and access rights across the organization’s systems.
- Document all incidents, solutions, and procedures in the IT helpdesk ticketing system.
- Assist in the deployment and configuration of new workstations and software applications.
- Monitor network performance and report connectivity issues to the senior network team.
- Maintain accurate inventory records for IT assets and peripherals.
- Collaborate with cross-functional teams to improve IT processes and user experience.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- Basic understanding of Windows and macOS operating systems.
- Familiarity with Microsoft Office Suite (Word, Excel, Outlook).
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent communication skills, both verbal and written, with a customer-service oriented mindset.
- Willingness to obtain relevant certifications such as CompTIA A+ within the first year.
- Valid driver’s license and willingness to travel to different office locations if needed.