Job Description
Join TechSolutions Inc. as a Junior IT Support Specialist and kickstart your career in the thriving tech hub of Long Beach! We're seeking passionate tech enthusiasts eager to grow in a collaborative environment. As part of our dynamic IT team, you'll gain hands-on experience with cutting-edge systems while supporting 200+ users across diverse industries. Enjoy competitive benefits, mentorship from senior engineers, and opportunities for certifications. Located in downtown Long Beach, our modern office offers flexible work options and a culture of innovation.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and in-person for hardware/software issues
- Deploy and configure workstations, laptops, and mobile devices
- Monitor network performance using tools like SolarWinds and Wireshark
- Document IT processes and create knowledge base articles
- Assist with cybersecurity protocols including endpoint protection
- Collaborate with vendors for hardware procurement and maintenance
- Participate in IT infrastructure projects including cloud migrations
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems and Active Directory
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Customer service mindset with strong communication skills
- CompTIA A+ or similar certification preferred
- Experience with helpdesk ticketing systems (ServiceNow, Jira)
- Ability to lift 20 lbs for equipment handling