Job Description
Launch your tech career with TechSolutions Milwaukee! We're seeking passionate entry-level IT professionals to join our dynamic team in the heart of Wisconsin's tech hub. As a Junior IT Support Specialist, you'll gain hands-on experience with cutting-edge systems while providing critical technical support to our clients. Enjoy comprehensive training, mentorship from industry experts, and a clear path to career advancement. We offer competitive benefits, flexible work arrangements, and a collaborative environment where innovation thrives.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document support tickets and maintain accurate knowledge base entries
- Assist with cybersecurity protocols and data protection measures
- Collaborate with senior IT staff on infrastructure projects
- Deliver user training on company systems and best practices
- Monitor system performance and report anomalies
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows OS, networking concepts, and security protocols
- Excellent problem-solving and customer communication skills
- CompTIA A+ or similar certification preferred (not required)
- Experience with helpdesk software (e.g., ServiceNow, Zendesk)
- Ability to work independently and in team environments
- Valid driver's license and reliable transportation
- Passion for technology and continuous learning