Job Description
Join our dynamic team at TechStart Solutions and launch your career in technology! We're seeking motivated entry-level professionals to provide essential IT support across our growing organization. This hands-on role offers comprehensive training and a clear path to career advancement in one of America's fastest-growing tech hubs.
As an IT Support Specialist, you'll be the first point of contact for technical issues, helping colleagues maintain productivity through efficient troubleshooting and system maintenance. We value curiosity and coachability over experience – if you're eager to learn and grow, we want to meet you!
Responsibilities
- Diagnose and resolve hardware/software issues across desktop, mobile, and network systems
- Install, configure, and maintain company workstations and peripherals
- Provide remote and in-person technical support to staff at all levels
- Document technical issues and solutions in our service management system
- Assist with cybersecurity best practices implementation and awareness training
- Collaborate with senior technicians on infrastructure projects
- Support office equipment setup and maintenance (printers, AV systems)
Qualifications
- High school diploma or equivalent; Associate's degree in IT preferred
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong problem-solving and customer service skills
- Ability to learn new technologies quickly through self-study
- Valid driver's license for occasional off-site support
- CompTIA A+ certification or willingness to obtain within 6 months
- Spanish language skills highly valued in El Paso market