Job Description
Join our dynamic team at TechSolutions Inc. as a Junior IT Support Specialist! We're urgently hiring motivated individuals in Cleveland, OH to provide essential technical support to our growing client base. This entry-level role offers unparalleled growth opportunities in a fast-paced environment where your problem-solving skills will shine. No prior experience required – we provide comprehensive training to launch your IT career!
Responsibilities
- Diagnose and resolve hardware/software issues for enterprise clients
- Install, configure, and maintain desktop systems and peripherals
- Provide remote and on-site technical support via ticketing systems
- Document technical solutions in knowledge base systems
- Collaborate with senior engineers on complex infrastructure projects
- Train end-users on new software implementations
- Monitor system performance and security protocols
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS)
- Excellent communication and customer service skills
- Ability to troubleshoot hardware/software issues systematically
- Valid driver's license for occasional client site visits
- CompTIA A+ certification preferred (training provided)