Job Description
Join our dynamic team at Boston Innovate Solutions as a Junior Customer Support Specialist! We're seeking passionate individuals with no prior experience to launch their careers in our fast-paced environment. This full-time role offers comprehensive training, mentorship, and growth opportunities within our Boston headquarters. If you're a quick learner with excellent communication skills and a desire to excel in customer service, we want to meet you!
What We Offer:
- 40 hours/week with flexible scheduling options
- 4 weeks of paid training program
- Clear career advancement path
- Comprehensive benefits package (health/dental/vision)
- Collaborative team environment
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Document interactions in CRM system accurately
- Collaborate with senior team members to resolve complex issues
- Participate in daily training sessions and team meetings
- Maintain high customer satisfaction metrics
- Identify opportunities for process improvements
- Support marketing campaigns through customer outreach
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary
- Strong written and verbal communication skills
- Basic computer proficiency (Microsoft Suite)
- Ability to learn new technologies quickly
- Positive attitude and problem-solving mindset
- Reliable transportation to Boston office
- Availability to work weekdays 9am-5pm