Job Description
Join our fast-growing tech startup as a Junior Customer Support Specialist! We're seeking motivated individuals to deliver exceptional customer experiences while launching your career in tech. No prior experience required—full training provided. This immediate hire opportunity offers competitive pay, comprehensive benefits, and a collaborative work environment in San Jose's vibrant tech hub.
Responsibilities
- Respond to customer inquiries via email, chat, and phone with professionalism and empathy
- Troubleshoot technical issues and guide users through step-by-step solutions
- Document interactions accurately in our CRM system
- Collaborate with technical teams to resolve complex customer problems
- Continuously improve knowledge base articles and support documentation
- Meet daily and weekly productivity targets while maintaining quality standards
- Participate in ongoing training to master new products and services
Qualifications
- High school diploma or equivalent (college preferred)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with Microsoft Office Suite and basic tech troubleshooting
- Ability to multitask in a fast-paced environment
- Positive attitude and commitment to customer satisfaction
- Available to work flexible shifts including weekends
- Must be authorized to work in the United States