Job Description
We are currently seeking enthusiastic and motivated individuals to join our dynamic support team in London. This is an excellent opportunity for students or anyone looking to start a career in customer service with no prior experience required. We offer comprehensive on-the-job training and a supportive environment to help you grow.
As a Junior Customer Service Representative, you will be the first point of contact for our valued clients, ensuring their queries are resolved efficiently and professionally. You will work in a fast-paced setting that values dedication and clear communication.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Assist customers with basic product information, account details, and troubleshooting.
- Accurately document all customer interactions and feedback in our CRM system.
- Collaborate with the wider team to resolve complex issues and improve service processes.
- Maintain a high level of product knowledge through regular training sessions.
Qualifications
- Strong communication skills with the ability to listen actively and respond clearly.
- Basic computer literacy and proficiency with Microsoft Office Suite.
- A positive attitude and a genuine desire to help others.
- Ability to work flexible hours, including weekends and evenings.
- Reliable internet connection and a quiet workspace if working remotely.