Job Description
Join our dynamic team at Sunrise Solutions Group as a Junior Customer Service Representative! We're seeking motivated individuals to provide exceptional support to our growing client base. This immediate hire opportunity offers comprehensive training and a fast-paced environment perfect for launching your career. Enjoy competitive pay, flexible scheduling, and advancement opportunities within our Phoenix headquarters.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams to ensure seamless service
- Meet daily performance metrics and quality standards
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service experience preferred
- Strong verbal/written communication skills
- Proficiency with Microsoft Office Suite
- Ability to thrive in a fast-paced setting
- Positive attitude with problem-solving mindset
- Available for immediate start