Job Description
Launch your IT career with TechSolutions Inc., a leading technology innovator serving Virginia Beach businesses! We're seeking motivated Entry-Level IT Support Specialists to join our dynamic team. This is your gateway to hands-on experience with cutting-edge systems while delivering exceptional technical support to clients across Hampton Roads. Enjoy comprehensive training, mentorship from industry veterans, and a clear path to career advancement in a collaborative, growth-oriented environment.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and remote assistance
- Install, configure, and troubleshoot desktops, laptops, and network peripherals
- Document technical issues and resolutions in IT service management systems
- Collaborate with senior engineers on complex system implementations
- Conduct user training on new technologies and security protocols
- Monitor system health and perform preventive maintenance tasks
- Assist with network infrastructure upgrades and security audits
Qualifications
- Associate's degree in IT or related field OR equivalent technical certifications (CompTIA A+, Google IT Support)
- Basic knowledge of Windows OS, networking fundamentals, and cloud services
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- Customer service mindset with patience and empathy
- Ability to work independently and in fast-paced team environments
- Valid driver's license and reliable transportation
- Pass background check and pre-employment drug screen