Job Description
Launch your tech career with TechNova Solutions! We're seeking passionate entry-level IT professionals to join our dynamic Atlanta team. As an IT Support Specialist, you'll be the backbone of our digital infrastructure, providing essential technical assistance to colleagues and clients. Enjoy comprehensive training, mentorship from industry experts, and a clear path to career advancement in Atlanta's thriving tech hub.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage helpdesk tickets using ServiceNow and provide Tier 1 support
- Deploy and configure network equipment (routers, switches, firewalls)
- Document technical processes and maintain knowledge base articles
- Collaborate with cybersecurity team on access management protocols
- Assist with system migrations and cloud infrastructure projects
- Train staff on new software and security best practices
Qualifications
- Associate degree in IT or related field (or equivalent experience)
- CompTIA A+ certification or willingness to obtain within 6 months
- Basic understanding of networking principles (TCP/IP, DNS)
- Experience with Active Directory and user management
- Strong problem-solving and customer service skills
- Ability to work independently and in fast-paced environments
- Valid driver's license with reliable transportation