Job Description
Launch Your IT Career in the Heart of Kansas!
Are you eager to start a professional career in Information Technology? TechHorizon Solutions is currently seeking a motivated Entry-Level IT Support Associate to join our dynamic team in Wichita, KS. We specialize in providing top-tier technical infrastructure solutions to local businesses, and we are looking for passionate individuals who want to grow their skills in a hands-on environment.
As an IT Support Associate, you won't just be fixing computers; you will be the frontline of our technical support team, ensuring our clients' operations run smoothly. We offer comprehensive training, mentorship from senior engineers, and a clear pathway to advancement into specialized IT roles.
Why Join Us?
- Competitive entry-level salary with annual performance reviews.
- Comprehensive health, dental, and vision insurance.
- Retirement savings plan (401k) with company match.
- Professional development budget for certifications (e.g., CompTIA A+, Network+).
Responsibilities
- Provide tier-1 technical support to employees via phone, email, and in-person, troubleshooting hardware and software issues.
- Configure and set up new workstations, ensuring proper connectivity and security protocols.
- Manage and maintain inventory of IT equipment, including laptops, printers, and peripherals.
- Assist in the deployment and maintenance of our internal network infrastructure, including local area networks (LAN) and wireless networks.
- Document all technical issues, resolutions, and procedures in the ticketing system to improve workflow efficiency.
- Collaborate with senior IT staff to implement software updates and security patches.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- Strong desire to learn and a proactive attitude toward problem-solving.
- Familiarity with Microsoft Windows operating systems (Windows 10/11) and Microsoft Office Suite.
- Basic understanding of networking concepts (IP addresses, DNS, DHCP) is a plus.
- Excellent verbal and written communication skills to interact with non-technical staff.
- Ability to lift and carry IT equipment weighing up to 40 lbs.