Job Description
Join our dynamic team as a Customer Service Representative with comprehensive training provided! We're seeking motivated individuals to start immediately in Manchester. No prior experience required – we'll equip you with all the skills needed to excel. Enjoy competitive pay, career growth opportunities, and a supportive work environment. Perfect for career changers or recent graduates. Apply today and begin your journey with Global Solutions Ltd!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently with empathy and professionalism
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet performance metrics for call volume and resolution time
- Participate in ongoing training sessions to enhance skills
Qualifications
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer literacy and typing proficiency
- Positive attitude and willingness to learn
- Problem-solving abilities with attention to detail
- Reliability and punctuality
- Passion for helping others