Job Description
Launch your career with no experience required! FirstCall Solutions is seeking motivated individuals for immediate full-time Customer Service positions in Jacksonville, FL. We provide comprehensive paid training to ensure your success from day one. Join our award-winning team and enjoy competitive pay, benefits, and growth opportunities in a supportive environment. Perfect for career changers, recent graduates, or anyone seeking fresh start!
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve inquiries using our proprietary CRM system
- Document interactions accurately in client databases
- Meet daily performance metrics for call quality and resolution
- Collaborate with team members to improve service standards
- Adhere to company compliance protocols
- Participate in ongoing training programs
Qualifications
- No prior experience necessary (training provided)
- High school diploma or equivalent
- Strong communication skills in English
- Ability to multitask in fast-paced environment
- Basic computer proficiency
- Positive attitude and customer-focused mindset
- Reliable transportation to Jacksonville location
- Must pass background check