Job Description
Join our dynamic team at CustomerFirst Solutions as an Immediate Hire Call Center Agent in Riverside, CA! We're seeking passionate individuals to deliver exceptional customer experiences while supporting Fortune 500 clients. This is your opportunity to launch a rewarding career in customer service with competitive pay, comprehensive benefits, and rapid advancement potential.
Why Join Us?
- Sign-on bonus for immediate starters
- Free parking and flexible scheduling
- Industry-leading training program
- Health insurance after 30 days
- Recognition and performance incentives
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Participate in ongoing training and coaching sessions
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience
- Strong communication and active listening skills
- Ability to navigate multiple software systems
- Flexible availability including weekends/holidays
- Type 35+ WPM with high accuracy
- Background check and drug test required