Job Description
Join our award-winning customer support team in Philadelphia! We're seeking passionate Call Center Agents to deliver exceptional service to our diverse client base. Enjoy immediate start dates, competitive pay, and a supportive work environment with growth opportunities.
Why Join Us?
• Same-week start dates
• Comprehensive training program
• Health, dental, and vision benefits
• Performance-based bonuses
• Modern downtown office with free parking
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing inquiries, technical issues, and service complaints
- Document interactions accurately in CRM systems
- Meet/exceed daily performance metrics (call quality, resolution time)
- Collaborate with team leads to improve service processes
- Participate in ongoing training and development sessions
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Excellent verbal communication and active listening skills
- Strong problem-solving abilities and patience
- Proficient with CRM software and Microsoft Office Suite
- Ability to work flexible shifts including evenings/weekends
- Clear criminal background check required
- Philadelphia residency preferred