Job Description
Join our award-winning customer service team in Detroit and start earning immediately! We're seeking passionate Call Center Agents to deliver exceptional experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive training, and a dynamic team environment. No experience necessary—we provide all tools for success. Immediate openings available with same-week start dates!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and internal databases
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team leads to improve service processes
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication and active listening skills
- Ability to type 35+ WPM with 95% accuracy
- Proficiency with Windows OS and basic software
- Reliable transportation to downtown Detroit location
- Flexible availability including evenings/weekends
- Positive attitude and problem-solving mindset