Job Description
Join our award-winning team as a High-Paying Call Center Agent in Plano, TX! We offer industry-leading compensation, comprehensive benefits, and a dynamic work environment designed for career growth. As a key member of our customer experience team, you'll deliver exceptional support while enjoying competitive pay and advancement opportunities. Why Apply? • Top-tier hourly wages with performance bonuses • Health, dental, and vision insurance • 401(k) with company match • Paid training and career development • Modern, collaborative workspace
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries using CRM software (Salesforce/Zendesk)
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Upsell products/services to enhance customer value
- Document interactions accurately in client systems
- Collaborate with team leads on process improvements
- Participate in monthly performance reviews
Qualifications
- 2+ years call center or customer service experience
- Proven track record of exceeding sales/retention targets
- Proficiency with Microsoft Office and CRM platforms
- Excellent communication and problem-solving skills
- Ability to work flexible shifts (including weekends)
- Bilingual (English/Spanish) preferred
- High school diploma or equivalent required