Job Description
Join Corpus Christi's premier customer service team and earn top-tier compensation in a supportive, growth-oriented environment. We're seeking motivated individuals to deliver exceptional client experiences while enjoying industry-leading pay and comprehensive benefits. As a cornerstone of our operations, you'll drive customer satisfaction and represent our brand with excellence.
What We Offer:
- Competitive hourly wage with uncapped performance bonuses
- Comprehensive health, dental, and vision insurance
- 401(k) with company matching
- Paid time off and holidays
- Clear career advancement paths
- Modern, collaborative workspace
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Document interactions in CRM systems with precision
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Collaborate with team members to improve processes
- Participate in ongoing training and skill development
- Identify upsell opportunities for premium services
Qualifications
- Minimum 1 year customer service experience
- Exceptional verbal/written communication skills
- Strong problem-solving abilities
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to work flexible shifts including evenings/weekends
- High school diploma or equivalent (college preferred)
- Type 35+ WPM with 98% accuracy
- Pass background check and drug screening